Refund policy

Return, Refund & Exchange Policy — GulfGlaze.com

At GulfGlaze.com, we want you to shop with confidence. If you’re not satisfied with your purchase, we offer returns, refunds, and exchanges under the policy below.

✅ Return Window

You can request a return, refund, or exchange within 30 days of receiving your order.

✅ Eligibility (What Can Be Returned)

To qualify for a return or exchange, items must be:

  • Unused

  • In original packaging

  • In the same condition as delivered

  • With all accessories, manuals, and components included (if any)

If the product is used, damaged by customer handling, or missing parts, the return may be rejected.

❌ Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Items marked as Final Sale / Clearance

  • Opened or used personal care / skincare / cosmetic products

  • Any item returned without original packaging or in used condition

(If you add skincare products like wrinkle balm, this clause protects you from abuse.)

✅ Damaged, Defective, or Wrong Item Received

If you receive an item that is:

  • damaged

  • defective

  • incorrect (wrong product)

You must contact us within 48 hours of delivery.

Required Proof:

You must provide photo/video evidence clearly showing:

  • product issue

  • packaging condition

  • shipping label (if possible)

✅ Once verified, we will offer:

  • replacement, or

  • refund, or

  • exchange
    (depending on stock availability and your preference)

🚚 Return Shipping

  • Customer pays for return shipping in case of:

    • change of mind

    • wrong selection

    • no longer needed

    • preference-based return

  • If the return is due to our mistake (wrong item / defective item verified), we will handle the case fairly after review.

💳 Refund Method

Refunds are processed via Bank Transfer (especially for COD orders).

Refund Processing Time:

Once the returned item is received and inspected, refunds are processed within 3 to 7 business days.

Note: Bank processing time may vary depending on your bank.

🔁 Exchange Policy

If you want an exchange:

  • you must request it within 30 days

  • item must be unused and in original packaging

  • exchange depends on stock availability

  • customer may need to cover return shipping costs (if not a defect/wrong item case)

📦 Order Refusal / Failed Delivery

If a customer refuses the order on delivery or provides an incorrect address, additional shipping or handling charges may apply.
We strongly recommend ensuring your address and contact details are correct at checkout.

📩 How to Request a Return / Refund / Exchange

To start a request, email us with:

✅ Order Number
✅ Product Name
✅ Reason for return/refund/exchange
✅ Photos/videos (if damaged/defective)

Email: 10xecommercee@gmail.com

📍 Return Address

Warehouse # 13, Plot # 4488, PO Box 5841, Al Sajaa Industrial, Sharjah

Do not send returns without contacting us first. Unapproved returns may not be processed.

✅ Final Note

We reserve the right to refuse returns that do not meet the above conditions.